At Patsy Jeans Butter, we are committed to providing you with the highest quality products and excellent customer service. We understand the unique nature of our handmade-to-order, temperature-sensitive items, and we appreciate your understanding regarding our no-refund policy. As our products are handmade to order and temperature-sensitive, we do not offer refunds. We take every measure to ensure that your order arrives in perfect condition. However, if you have any concerns or issues with your package, please contact our customer support team, and we will do our best to resolve the matter promptly. Our dedicated customer support team is here to assist you with any questions or concerns you may have. Whether you need assistance with your order or have inquiries about our products, we're here to help. Feel free to reach out to us via email at patsyjeansbutter@gmail.com, and we'll be glad to assist you.